About Our Services

How can we help?

    • Preventive Maintenance

    • Certification of Calibration

    • Repair Services

    • Troubleshooting

    • Technical Support

    • Applications Support

    • Replacement Parts

Multiple Service Centers

Because rapid response time is critical to most test laboratories, Thwing-Albert maintains support lines and has Sales & Service Offices throughout the United States and abroad. For more information on an office near you, please call our Service Team at 856-767-1000 or contact us at service@thwingalbert.com.

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Preventive Maintenance

Regular maintenance is the most cost-effective way to keep your instrument running smoothly and in adherence to calibration guidelines to avoid disruptions in your daily business.

Let us help you keep your lab in peak performance request a PMI today!

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Calibration Services

Thwing-Albert Field Engineer will visit your site and verify your equipment’s performance.

Accredited ISO/IEC 17025 calibration services are also available upon request.  Click to view our full accreditation scope within our certificate.

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Troubleshooting

Contact our service department for answers to your questions.

Have your Serial # and Model # available.

Support is available Monday – Friday
8:00 am to 5:00 pm (EST)

Phone: 856-767-1000
Email: service@thwingalbert.com

Repair Services

For those times when an instrument cannot be fully serviced on-site, we offer repair services at our facilities. We understand the importance of your equipment to daily operations, and streamline our process to be as efficient and cost-effective as possible.

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Request an RMA

Do you need a repair that can not be completed in the field?  Send your equipment to our facility for repairs or reconditioning. 

The first step is to request an RMA by completing our online form.

Submit an RMA

Technical Support

If you are in need of technical assistance, our team is ready to assist you.  Our capabilities include application setup assistance, software help, and working with your machine for assistance to navigate menus and manuals for quick support. 

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