RMA Request Form

Return Merchandise Authorization (RMA #)

Click to Download RMA Form

Follow these steps to request an RMA #:

  1. Step 1: Complete the RMA Request Form in full
    *RMA numbers will not be issued without a completed form.

    • Click to Download RMA Request Form
    • Email your completed form to request service
    • After initial inspection a formal quotation will be emailed to you, at that time we will request a purchase order or credit card for payment of your repair.
    • There is an inspection fee of $160.00 for RMAs.
  2. Step 2: Pack Your Shipment
    • Do not ship instruments in wooden crates:
      Additional fees will be applied to shipments received in wooden crates. 
    • If you do not have original Thwing-Albert packaging for your instrument, quotes for replacements are available.  Email request to request service
  3. Step 3: Clearly mark the outside of your box with your assigned RMA #
  4. Step 4: Ship RMA Items, Freight Prepaid to:

    Thwing-Albert Instrument Company
    14 W. Collings Avenue
    West Berlin, NJ 08091

    *Include a copy of your completed RMA Request Form in the package.