Return Merchandise Authorization (RMA #)
Follow these steps to request an RMA #:
- Step 1: Complete the RMA Request Form in full
*RMA numbers will not be issued without a completed form.
- Click to Download RMA Request Form
- Email your completed form to firstname.lastname@example.org
- After initial inspection a formal quotation will be emailed to you, at that time we will request a purchase order or credit card for payment of your repair.
- There is an inspection fee of $150.00 for RMAs.
- Step 2: Pack Your Shipment
- DO NOT USE STYROFOAM PEANUTS
- Do not ship instruments in wooden crates:
Additional fees will be applied to shipments received in wooden crates.
- If you do not have original Thwing-Albert packaging for your instrument, quotes for replacements are available. Email request to email@example.com.
- Step 3: Clearly mark the outside of your box with your assigned RMA #
- Step 4: Ship RMA Items, Freight Prepaid to:
Thwing-Albert Instrument Company
ATTN: RMA# XXXXX
14 W. Collings Avenue
West Berlin, NJ 08091
*Include a copy of your completed RMA Request Form in the package.