Service Requests

Thwing-Albert is your partner in materials testing. Whether you need a turnkey installation with training, preventive maintenance, a full-service contract, or annual calibration — we ensure your complete satisfaction.  Please have your serial number and model number ready for any service inquiry.  As an ISO 9001 Registered & ISO/IEC 17025 Accredited company, we understand the challenges you face in maintaining top quality.

Learn more about our services.

Description

Thwing-Albert – Your partner, supporting you in all of your materials testing needs!

Whether you need a turnkey installation with training, annual maintenance, a full-service contract, or an annual calibration for your materials testing equipment, Thwing-Albert’s goal is to ensure your complete satisfaction. As an ISO 9001 Registered & ISO/IEC 17025 Accredited company, we understand the challenges you face in maintaining top quality.

Click to Request Service » Please provide your serial number and model number for any service inquiries.

We can help service any Thwing-Albert testing machine. Our services include:

  • Preventive Maintenance & Calibration – Keep your instruments performing at peak accuracy with scheduled visits from our field engineers.
  • Repair Services – For instruments that need depot repair, we streamline the process to get you back up and running quickly.
  • RMA Requests – Need to send equipment in? Start here to initiate a return.
  • Register Your Instruments – Stay on top of service schedules by registering your equipment with us.

We can also help you locate the user manual for your existing machines and assist with troubleshooting.

Learn more about all of our service capabilities »

Downloads

Click to Download RMA Request Form

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