RMA Request Form

Return Merchandise Authorization (RMA #)

Follow these steps to request an RMA #:

  • Step 1:  Complete the RMA Request Form in full
    *RMA numbers will not be issued without a completed form.

    • Click to Download RMA Request Form
    • Email your completed form to RMA@thwingalbert.com.
    • After initial inspection a formal quotation will be emailed to you, at that time we will request a purchase order or credit card for payment of your repair.
    • There is an inspection fee of $150.00 for RMAs. 

  • Step 2:  Pack Your Shipment

    • DO NOT USE STYROFOAM PEANUTS
    • Do not ship instruments in wooden crates:
      Additional fees will be applied to shipments received in wooden crates. 
    • If you do not have original Thwing-Albert packaging for your instrument, quotes for replacements are available.  Email request to service@thwingalbert.com

  • Step 3:  Clearly mark the outside of your box with your assigned RMA #

 

  • Step 4:  Ship RMA Items, Freight Prepaid to:
Thwing-Albert Instrument Company
ATTN:  RMA# XXXXX
14 W. Collings Avenue
West Berlin, NJ 08091

*Include a copy of your completed RMA Request Form in the package.