RMA Request Form

Return Merchandise Authorization (RMA #)
Repair, Calibration, Recertification, and JDC Reconditioning

Thwing-Albert Instrument Company offers full service repairs to instruments and accessories sold by Thwing-Albert. We calibrate and certify all repairs and calibration in accordance with the appropriate ASTM, TAPPI or other applicable industry standards.  All certifications are traceable as per NIST standards or ISO/IEC 17025:2005.

Contact us to minimize service interruptions and maximize your machine’s efficiency. The Thwing-Albert Instrument Company service department is part of our total commitment to customer support and satisfaction.   

To request an RMA # please complete form below along with a PO for the initial inspection fee of $150 to start the process.  Once you fill out the RMA Request form below, Thwing-Albert will contact you with an RMA #. 

Fill out my online form.

You can also submit this form by filling out the PDF version of the RMA Request Form and submitting via email or fax. 

Download a PDF RMA Request Form

Download Our Warranty Policy

Questions:  Call Us Today

For additional information on how Thwing-Albert can help you get up and running as quick as possible, please contact us.  Please have the model and serial number of your instrument available when you call.