RMA Request Form
Return Merchandise Authorization (RMA #)
Repair, Calibration, Recertification, and JDC Reconditioning
Thwing-Albert Instrument Company offers full service repairs to instruments and accessories sold by Thwing-Albert. We calibrate and certify all repairs and calibration in accordance with the appropriate ASTM, TAPPI or other applicable industry standards. All certifications are traceable as per NIST standards or ISO/IEC 17025:2005.
Contact us to minimize service interruptions and maximize your machine’s efficiency. The Thwing-Albert Instrument Company service department is part of our total commitment to customer support and satisfaction.
To request an RMA # please complete form below along with a PO for the initial inspection fee of $150 to start the process. Once you fill out the RMA Request form below, Thwing-Albert will contact you with an RMA #.
You can also submit this form by filling out the PDF version of the RMA Request Form and submitting via email or fax.
Questions: Call Us Today
For additional information on how Thwing-Albert can help you get up and running as quick as possible, please contact us. Please have the model and serial number of your instrument available when you call.
- Email: firstname.lastname@example.org
- Phone: 856-767-1000
- Fax: 856-767-2615