The Thwing-Albert Instrument Company offers full service repairs to instruments sold by Thwing-Albert. We certify all repairs and calibration in accordance with the appropriate ASTM, TAPPI or other applicable standard.

Contact us to minimize service interruptions and maximize your machines efficiency. The Thwing-Albert Instrument Company service department is part of our total commitment to customer support and satisfaction. Once you fill out the Return Authorization form below and send it to us, Thwing-Albert will contact you with Return Authorization Number which we would like you to put on the outside of the shipping box.

Return Authorization Form
*Required areas are indicated in red

Basic Information
*Full Name
*Company Name
Billing Information
*Address
*City
*State/Province		*Zip/Postal Code
Shipping Information
*Address
*City
*State/Province		*Zip/Postal Code
Contact Information
*Phone Number		*Fax
*Email
Product Information
*Model No.		*Serial No.
*Reason for Return:

All accessories essential to the unit's operation and calibration must accompany the instrument(s) being returned. For detailed lists of accessories please contact the Thwing-Albert Technical Service Dept.

REPAIR POLICY
Return Authorization Numbers must be marked clearly on all packages and paperwork returned. Shipment to Thwing-Albert shall be at the buyer's expense. Repaired or replaced items will be shipped F.O.B. our plant in West Berlin, NJ. After the product is evaluated, Thwing-Albert will contact you to provide the estimated repair cost. A purchase order must be supplied before repair work will be scheduled. A minimum $160.00 per hour or our evaluation fee will be applied to each item returned to you unrepaired. Fees for shipping material and cost will be applied. If a replacement unit is purchased through Thwing-Albert the evaluation fee will be waived.

WARRANTY ITEMS
Shipment to Thwing-Albert shall be at the buyer's expense. Repaired or replaced items will be shipped F.O.B. our plant in West Berlin, NJ. IItems returned for warranty repair must be returned in their original shipping packaging. In the event this material is not available it may be purchased through Thwing-Albert Units returned without original packaging material are subjected to full cost of replacement packaging. A minimum $160.00 per hour evaluation fee, plus shipping charges, will be imposed on all warranties which exhibit no defects upon evaluation.

Please ship units to:
Thwing-Albert Instrument Company
14 Collings Avenue
West Berlin, NJ 08091

Return Authorization Numbers must be marked clearly on all packages and paperwork returned.

Is a NIST Certificate of Calibration required at an additional charge?
Yes, a NIST Certificate of Calibration is needed.

Please check if you have read and agree with Thwing-Albert's repair policy

   

You can also submit this form by filling out the enclosed Return Authorization Form and returning it by email or fax.
Our email address is service@thwingalbert.com. Our Fax number is 856-767-2615.

Call Us Today

For additional information on how Thwing-Albert can help you get up and running as quick as possible, please call us at 1-856-767-1000, or email us at service@thwingalbert.com