RMA Request Form

Return Merchandise Authorization (RMA #)

Follow these steps to request an RMA #:

  • Step 1: Complete the RMA Request Form in full and email to: service@thwingalbert.com

    • After initial inspection, a formal quotation will be emailed to you.
    • An inspection fee of $150.00 will be charged for any work that is not authorized for completion.
    • NOTE: The following items require a completed form along with a purchase order or payment information before an RMA # will be assigned:
      • JDC Cutter Reconditioning
      • Check Weight Recertification
      • Gage Block Recertification
      • Insert Re-Rubber
      • Load Cell Inspection and Certification

  • Step 2: Pack Your Shipment

    • If you do not have original Thwing-Albert packaging for your specific instrument, check the box on the form to request a quote.
    • Do not ship instruments in wooden crates

  • Step 3:  Clearly mark the outside of your box with your assigned RMA #

  • Step 4:  Ship RMA Items, Freight Prepaid to:
Thwing-Albert Instrument Company
14 W. Collings Avenue
West Berlin, NJ 08091

*Include a copy of your completed RMA Request Form in the package.